Support & Resources
Getting help and additional resources for Verdent
Quick links to support channels, documentation, and additional resources.
Getting Help
Official Support
Email Support:
- Email: support@verdent.ai
- Response time: Typically within 24–48 hours
- Best for: Technical issues, billing questions, account problems
When contacting support, include:
- Verdent version
- Platform and version
- Operating system and version
- Error messages (exact text or screenshots)
- Steps to reproduce the issue
- Expected vs actual behavior
Community Resources
Discord Community:
- Join the Verdent community for real-time support
- Active community of Verdent users and team members
- Real-time troubleshooting assistance
Documentation:
- This documentation site (complete guides and references)
- FAQ pages for common questions
- Troubleshooting guides for known issues
Update Channels: Check for the latest release notes and updates.
Official Resources
Verdent Platform
Desktop App:
- Available for macOS and Windows
- Download from verdent.ai
VS Code Extension:
- VS Code Marketplace - Install and read reviews
- Seamless workflow integration with the desktop app
Legal & Privacy
Terms & Privacy
Privacy Policy: Your code privacy is a top priority. See the Security & Compliance page for details on data handling practices.
Terms of Service: Verdent's terms of service govern usage of Verdent products and associated services. Contact support@verdent.ai for specific terms questions.
Data Retention: See the Security page for information on how long data is retained and your rights regarding your data.
Compliance
For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.
Pricing & Subscriptions
Shared subscription and credit policies now live in Account & Billing. Use those pages for pricing tiers, Eco Mode, billing-cycle rules, top-ups, and Streak Bonus details.
Credits & Plans
Pricing tiers, shared credits, top-ups, and usage factors
Billing Cycle & Rollover
Credit refresh timing and rollover rules
Run Out of Credits
What happens when your available credits reach zero
Eco Mode
Continue with selected low-cost models after your credits run out
Subscription Streak
How Streak Bonus grows across consecutive billing cycles
Release Notes
Staying Updated
Check for updates:
- Verdent automatically notifies of updates
- View release notes for new versions
- Enable auto-update in settings
What's included in release notes:
- New features and improvements
- Bug fixes and performance enhancements
- Breaking changes and migration guides
- Deprecation notices
Detailed version history and changelog information is maintained by the Verdent team. Check the official changelog or contact support@verdent.ai for specific version details.