Support & Resources
Getting help and additional resources for Verdent for VS Code
Quick links to support channels, documentation, and additional resources.
Getting Help
Official Support
Feedback:
- Open Verdent in VS Code
- Click Feedback in Top Bar
- Describe your issue or upload a screenshot, then just hit send
You can also provide feedback by email, but be sure to include more details:
Email Support:
- Email: support@verdent.ai
- Response time: Typically within 24-48 hours
- Best for: Technical issues, billing questions, account problems
When contacting support, include:
- Verdent version (from Extensions panel)
- VS Code version (
Help → About) - Operating system and version
- Error messages (exact text or screenshots)
- Steps to reproduce the issue
- Expected vs actual behavior
Community Resources
Discord Community:
- Join the Verdent community for real-time support
- Active community of Verdent users and team members
- Real-time troubleshooting assistance
Documentation:
- This documentation site (complete guides and references)
- FAQ pages for common questions
- Troubleshooting guides for known issues
Update Channels: Check the VS Code marketplace listing for latest release notes and updates.
Official Resources
Verdent Platform
VS Code Extension:
- VS Code Marketplace - Install and read reviews
- Extension updates delivered automatically through VS Code
Desktop App:
- Available for macOS, Windows, and Linux
- Seamless workflow integration with VS Code extension
Documentation
This Documentation: Complete guides organized by topic:
Getting Started
Installation and first steps
Common Workflows
Common development tasks
Advanced Features
Subagents, rules, and MCP
Best Practices
Optimization techniques
Troubleshooting
Common issues and solutions
FAQs
Frequently asked questions
Legal & Privacy
Terms & Privacy
Privacy Policy: Your code privacy is a top priority. See Security & Compliance for details on data handling practices.
Terms of Service: Verdent's terms of service govern usage of the VS Code extension and associated services. Contact support@verdent.ai for specific terms questions.
Data Retention: See the Security page for information on how long data is retained and your rights regarding your data.
Compliance
For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.
Pricing & Subscriptions
Shared subscription and credit policies now live in Account & Billing. Use those pages for pricing tiers, billing-cycle rules, top-ups, and Streak Bonus details.
Credits & Plans
Pricing tiers, shared credits, top-ups, and usage factors
Billing Cycle & Rollover
Credit refresh timing and rollover rules
Run Out of Credits
What happens when your available credits reach zero
Subscription Streak
How Streak Bonus grows across consecutive billing cycles
Release Notes
Staying Updated
Check for updates:
- VS Code automatically notifies of extension updates
- View release notes in VS Code marketplace listing
- Enable auto-update in VS Code extension settings
What's included in release notes:
- New features and improvements
- Bug fixes and performance enhancements
- Breaking changes and migration guides
- Deprecation notices
Detailed version history and changelog information is maintained by the Verdent team. Check the VS Code marketplace or contact support@verdent.ai for specific version details.
Additional Resources
Key Documentation:
- Tool Reference - Complete tool capabilities
- Execution Modes - Manual Accept, Auto-Run, Plan Mode
- Subagent Management - Custom AI agents
- Rule Systems - Behavior customization