---
title: Support & Resources
description: "Getting help and additional resources for Verdent"
---

Quick links to support channels, documentation, and additional resources.

---

## Getting Help

### Official Support

**Email Support:**
- **Email:** support@verdent.ai
- **Response time:** Typically within 24–48 hours
- **Best for:** Technical issues, billing questions, account problems

**When contacting support, include:**
1. Verdent version
2. Platform and version
3. Operating system and version
4. Error messages (exact text or screenshots)
5. Steps to reproduce the issue
6. Expected vs actual behavior

### Community Resources

**Discord Community:**
- [Join the Verdent community](https://discord.com/invite/NGjXEZcbJq) for real-time support
- Active community of Verdent users and team members
- Real-time troubleshooting assistance

**Documentation:**
- This documentation site (complete guides and references)
- FAQ pages for common questions
- Troubleshooting guides for known issues

**Update Channels:**
Check for the latest release notes and updates.

---

## Official Resources

### Verdent Platform

**Desktop App:**
- Available for macOS and Windows
- Download from [verdent.ai](https://www.verdent.ai)

**VS Code Extension:**
- [VS Code Marketplace](https://marketplace.visualstudio.com/items?itemName=verdentai.verdent) - Install and read reviews
- Seamless workflow integration with the desktop app

---

## Legal & Privacy

### Terms & Privacy

**Privacy Policy:**
Your code privacy is a top priority. See the Security & Compliance page for details on data handling practices.

**Terms of Service:**
Verdent's terms of service govern usage of Verdent products and associated services. Contact support@verdent.ai for specific terms questions.

**Data Retention:**
See the Security page for information on how long data is retained and your rights regarding your data.

### Compliance

For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.

---

## Pricing & Subscriptions

Shared subscription and credit policies now live in [Account & Billing](/docs/account-billing/overview). Use those pages for pricing tiers, Eco Mode, billing-cycle rules, top-ups, and Streak Bonus details.

<CardGroup cols={2}>
  <Card title="Credits & Plans" href="/docs/account-billing/credits-and-plans">
    Pricing tiers, shared credits, top-ups, and usage factors
  </Card>
  <Card title="Billing Cycle & Rollover" href="/docs/account-billing/billing-cycle-and-rollover">
    Credit refresh timing and rollover rules
  </Card>
  <Card title="Run Out of Credits" href="/docs/account-billing/run-out-of-credits">
    What happens when your available credits reach zero
  </Card>
  <Card title="Eco Mode" href="/docs/account-billing/eco-mode">
    Continue with selected low-cost models after your credits run out
  </Card>
  <Card title="Subscription Streak" href="/docs/account-billing/subscription-streak">
    How Streak Bonus grows across consecutive billing cycles
  </Card>
</CardGroup>

---

## Release Notes

### Staying Updated

**Check for updates:**
- Verdent automatically notifies of updates
- View release notes for new versions
- Enable auto-update in settings

**What's included in release notes:**
- New features and improvements
- Bug fixes and performance enhancements
- Breaking changes and migration guides
- Deprecation notices

<Note>
Detailed version history and changelog information is maintained by the Verdent team. Check the [official changelog](https://www.verdent.ai/changelog?app_source=deck) or contact support@verdent.ai for specific version details.
</Note>